Notice & Takedown Procedure

If you hold rights in material published on HVACR Nexus and want it removed or corrected, this page tells you exactly what to send and what happens next. We would rather receive a notice and act on it than have anyone escalate a matter that could have been settled by email.

The owner of the rights concerned, or a person authorised to act on their behalf. Notices may relate to copyright in photographs, drawings or text; trade mark use; incorrect attribution of a product to the wrong company; or company information published about your business.

So that we can identify the material and act without a further exchange, please include all of the following:

• The exact page addresses (URLs) on this site where the material appears. A screenshot alone is not enough for us to locate it reliably.
• What specifically is objected to on each page — for example a particular photograph, a block of description text, or the use of a brand name.
• The basis of your rights, and where the original material can be seen if it is published elsewhere.
• Your name, company, role and contact details, and if you are acting for the rights holder, a statement of your authority to do so.
• A statement that you believe in good faith that the use objected to is not authorised, and that the information in your notice is accurate.
• What outcome you are seeking — removal, correction, attribution, or replacement with material you supply.

Email sales@longwellfans.com with “Notice and Takedown” in the subject line. Marking the subject line this way routes the message correctly and avoids it being handled as a sales enquiry.

• We acknowledge receipt, normally within two working days.
• Where a notice is complete and the material is clearly identified, we aim to remove or restrict access to it within five working days of acknowledgement, and sooner where the matter is straightforward.
• If a notice is incomplete, we come back to you asking for the missing item rather than closing it.
• We keep a record of notices received and the action taken.

Removing material while a question is examined is not an admission that a complaint is well founded; it simply reflects that we would rather take material down and discuss it than leave a dispute running.

If your material has been removed and you believe the notice was mistaken or the use was authorised, write to the same address explaining why, and identify the pages concerned. We will review it, contact the party that submitted the notice, and restore the material where the objection does not stand.

Notices submitted to remove a competitor’s legitimate listing, rather than to protect genuine rights, waste everyone’s time. We may decline to act on notices that are plainly not made in good faith, and we will say so rather than simply ignoring them.